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Cancellation Policy

  • All cancellations must be made at least 48 hours prior to your scheduled cleaning appointment.
  • We do not offer refunds for cancellations, but we are happy to discuss rescheduling.
  • This allows us to manage our schedule efficiently and offer the slot to other clients.
  • We appreciate your understanding and cooperation.

Health & Safety Policy

  • Our team uses cleaning chemicals safely and follows manufacturer guidelines.
  • Staff wear appropriate personal protective equipment (PPE) when needed.
  • We ensure safe handling of equipment and furniture during cleaning.
  • Strict hygiene protocols, including COVID-19 precautions, are followed.
  • Clients are asked to notify us of any hazards or safety requirements.

Service Guarantee / Quality Policy

  • We are committed to delivering high-quality cleaning services.
  • If you are not satisfied with any part of our cleaning, notify us within 24 hours.
  • We will assess the issue and schedule a re-clean if necessary.
  • Our goal is to provide cleaning with care — the Glify way.

Privacy & Confidentiality Policy

  • We respect your privacy and handle all client information with care.
  • Personal details (name, address, contact information) are kept confidential.
  • Access to your home and belongings is treated respectfully and securely.
  • No client information is shared with third parties without consent.

Late Arrival / Access Policy

  • Clients must ensure access to their property is available at the scheduled time.
  • Pets or hazards should be secured before our arrival (we are pet-friendly).
  • If our team cannot access your property, you may be asked to reschedule, as per our cancellation policy.

Complaint & Feedback Policy

  • We welcome client feedback to improve our services.
  • Complaints or concerns should be communicated via phone or email within 24 hours of service.
  • We commit to responding promptly and resolving issues quickly.
  • Feedback helps us maintain high service standards and satisfaction.

Environmental Policy

  • We use environmentally safe cleaning products whenever possible.
  • We aim to minimize waste and dispose of materials responsibly.
  • Sustainable practices are implemented without compromising service quality.
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